Privacy Policy

Blade collects account information, booking and customer records processed through a tenant account, usage and device data, and payment-related metadata needed to run the service.

Booking customers may also provide optional information such as waiver details, phone numbers for reminders, and session-related preferences.

We use information to provide and improve the service, process bookings and payments, send notifications, support venue operations, and maintain platform security.

We also use operational and usage data to understand product performance and diagnose technical issues.

Blade may share information with service providers such as Stripe, Square, Resend, Twilio, Supabase, and hosting or infrastructure providers as required to run the service.

We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

When a guest opts in to SMS during booking, Blade may send confirmations, reminders, waitlist notifications, group invites, or post-visit review prompts related to that booking.

Guests may opt out at any time by replying STOP, and message or data rates may apply depending on their carrier plan.

We retain data for as long as necessary to provide the service, comply with legal obligations, and support legitimate business needs.

Blade uses technical and organizational safeguards such as encrypted transport, access controls, and tenant data isolation. No internet transmission is perfectly secure.

Depending on jurisdiction, individuals may have rights to access, correct, delete, restrict, or export personal information, or to withdraw consent where processing is based on consent.

Requests can be sent to privacy@ioxblade.com.